Refund and Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all purchases of digital subscriptions and memberships offered by ClearCouponing LLC, doing business as ClearCouponing ("Company," "we," "us," or "our"). By purchasing a subscription, you acknowledge that you have read, understood, and agreed to this Policy, which is incorporated by reference into our Terms of Use.

Key point: ClearCouponing sells access to savings guidance and information — not guaranteed savings outcomes. Because deal results depend entirely on third-party retailers, coupon availability, and user execution outside our control, all subscription fees are non-refundable except as expressly stated below. We do not offer a money-back guarantee.

1. Scope

This Policy applies to all subscription plans, however purchased. Sections 2 through 5 apply specifically to subscriptions sold directly by ClearCouponing through our website (clearcouponing.com or any web-based version of the Service), including monthly and annual plans, promotional or discounted plans (including the affiliate free trial described in Section 5.D), and any grandfathered or legacy plan tiers. Direct billing is not available within our native iOS or Android app. Subscriptions purchased through our native app — which are always billed through the Apple App Store or Google Play — are governed by those platforms' own billing and refund policies, as described in Section 6.

2. Subscription Billing and Automatic Renewal

This Section applies to subscriptions billed directly by ClearCouponing (see Section 1). If you purchased through the Apple App Store or Google Play, your billing and renewal are handled entirely by that platform — see Section 6.

All ClearCouponing subscriptions sold directly through our website are automatically renewing plans. By purchasing a subscription directly from us, you authorize us (or our third-party payment processor) to charge your designated payment method at the then-current subscription rate on a recurring basis — monthly or annually, as selected at checkout — until you cancel.

Billing Cycle

Your billing cycle begins on the date of your initial purchase or, for annual plans, on the same calendar date each year. Renewal charges are processed automatically at the start of each new billing period without further action by you.

Price Changes

We may change subscription pricing at any time. We will provide at least 30 days' advance written notice of any price increase by email to the address on your account or by in-app notification. If you do not cancel before the new pricing takes effect, you authorize us to charge the updated rate at your next renewal.

Failed Payments

If a renewal charge fails, we may retry the charge one or more times over a short period. If payment cannot be collected after reasonable attempts, your subscription may be suspended or downgraded to a free tier (if available) until payment is resolved. You are responsible for keeping your payment method current and accurate. We are not liable for any loss of access resulting from a failed payment due to outdated payment information.

3. Cancellation

You may cancel your subscription at any time, and cancellation is designed to be at least as simple as subscribing — a few straightforward steps online through your account settings, or the equivalent steps in the Apple App Store or Google Play. We do not require you to call, mail a request, or navigate a retention flow to cancel. Cancellation stops future automatic renewals. You will retain access to all subscription features through the end of your current paid billing period. No partial-period credits or refunds are issued upon cancellation.

How to Cancel

• Online: log into your account at clearcouponing.com, click your profile picture in the top-right corner, choose My Profile, open the Subscription tab, and follow the cancellation prompts.
• By Email: contact us at [email protected] with the subject line "Cancel Subscription" and include the email address associated with your account. We will process your request within 2 business days and confirm cancellation by email.
• Apple App Store: open the Settings app on your device, tap your Apple ID, go to Subscriptions, select ClearCouponing, and tap Cancel Subscription.
• Google Play: open the Google Play Store app, tap your profile icon, go to Payments & Subscriptions > Subscriptions, select ClearCouponing, and tap Cancel Subscription.

Cancellation Timing

To avoid being charged for the next billing period, you must cancel before your renewal date. Cancellation requests submitted on the renewal date may or may not prevent the renewal charge depending on timing; if a charge has already been processed when you cancel, it is subject to this Policy's no-refund terms. We recommend canceling at least 24 hours before your renewal date.

Effect of Cancellation

Upon cancellation, your account will remain active with full subscription access until the end of the paid period. After that date, your account will revert to the ad-supported free tier (if available) or be deactivated. Users on the free tier will be shown advertisements as described in our Terms of Use, Section 11. We do not delete your account data upon cancellation; you may reactivate at any time by purchasing a new subscription.

4. No-Refund Policy

All subscription fees paid to ClearCouponing are non-refundable. We do not offer a money-back guarantee of any kind, and we do not issue refunds, credits, or prorations under any of the following circumstances:

• unused time remaining in a current or canceled billing period;
• dissatisfaction with deal outcomes, savings results, or the value of content received;
• failure of any third-party coupon, rebate, retailer offer, or cashback program;
• your decision to stop using the Service or to switch to a different plan or service;
• account inactivity or failure to log in during a billing period;
• changes to deal availability, content, or features after your purchase;
• technical issues caused by your device, browser, internet connection, or third-party platforms;
• dissatisfaction with the frequency, duration, or content of advertisements displayed to free-tier users, or the reintroduction of ads following cancellation of a premium subscription;
• violations of our Terms of Use resulting in account suspension or termination; or
• any other reason not expressly listed as an exception in Section 5.

This no-refund policy applies regardless of how recently the subscription was purchased, unless an exception in Section 5 applies.

5. Exceptions to the No-Refund Policy

We will issue a refund or credit only in the following limited circumstances:

A. Duplicate Charges

If your payment method was charged more than once for the same subscription period due to a processing error, we will refund the duplicate charge upon verification. Contact us at [email protected] within 60 days of the duplicate charge with your account email, the charge dates, and the amounts.

B. Confirmed Billing Errors

If we charged you an incorrect amount due to a pricing error on our part (for example, charging a higher rate than the one you agreed to at checkout), we will refund the difference upon confirmation. We reserve the right to verify the error before issuing any refund.

C. Legally Required Refunds

We will issue a refund where required by applicable federal or state consumer protection law. For example, certain states may provide statutory cancellation or cooling-off rights for digital subscriptions. If you believe you are entitled to a refund under the law of your state, please contact us at [email protected] and describe the basis for your request. We will evaluate the request and respond within a reasonable time.

D. Free Trial Cancellations

We currently offer a 14-day free trial of Premium to users who sign up through a qualifying affiliate or referral link and subscribe through our website (direct billing). This trial is not available to users who sign up without such a link, and it is not available for subscriptions purchased through the Apple App Store or Google Play — any trial or introductory offer on those platforms is governed solely by Apple's or Google's own promotional terms, not this Section. See our Terms of Use, Section 5.

If you are eligible and enrolled in the trial, you will not be charged during the 14-day trial period. Unless you cancel before the trial ends, your trial automatically converts to a paid Premium subscription at the applicable rate, and your designated payment method will be charged at that time. We will send you a reminder at least 3 days before conversion, disclosing the rate that will apply and how to cancel, consistent with our Terms of Use, Section 5.

If a charge is processed despite a timely trial cancellation (i.e., you canceled before the 14-day trial ended but were still charged), contact us within 14 days of that charge and we will refund it upon verification.

Refunds approved under this Section will be credited to the original payment method within 5–10 business days, subject to your bank or payment provider's processing times. We do not issue refunds via check, cash, gift card, or store credit unless required by law.

6. App Store and Google Play Purchases

If you purchased your ClearCouponing subscription through the Apple App Store or Google Play Store, your subscription is billed and managed entirely by Apple or Google, not by ClearCouponing. Your payment method, billing history, and receipts are handled by that platform. We do not receive, store, or have access to your payment card details or billing records for platform purchases, and we are unable to process billing changes or refunds for those purchases directly — only Apple or Google can do so.

Apple App Store

To request a refund for an App Store purchase, visit reportaproblem.apple.com or contact Apple Support. Refund eligibility is determined solely by Apple under its Media Services Terms and Conditions. We are not able to override, expedite, or guarantee the outcome of an Apple refund request.

Google Play

To request a refund for a Google Play purchase, visit play.google.com/store/account/subscriptions or contact Google Play Support. Refund eligibility is determined solely by Google under its Payments Terms of Service. We are not able to override, expedite, or guarantee the outcome of a Google Play refund request.

Cancellation via App Stores

To cancel an App Store or Google Play subscription, follow the platform's cancellation steps as described in Section 3 above. Uninstalling the ClearCouponing app does not cancel your subscription and does not entitle you to a refund.

7. Chargebacks and Payment Disputes

If you believe a charge was unauthorized or made in error, please contact us first at [email protected] before initiating a chargeback or payment dispute with your bank or card issuer. We are often able to resolve billing concerns quickly and without the need for a formal dispute process.

Filing a chargeback without first contacting us — or filing a chargeback that we determine to be improper (for example, after you have received and used access to the Service during the disputed period) — may result in:

• immediate suspension or permanent termination of your account;
• referral to a collections process for recovery of the charged-back amount plus any associated fees; and
• being flagged to chargeback monitoring services used by payment processors.

We reserve the right to contest any chargeback we believe to be improper and to submit evidence of Service access, this Policy, and our Terms of Use to the issuing bank. Nothing in this Section limits your statutory rights to dispute unauthorized charges.

8. Account Termination for Policy Violations

If your account is suspended or terminated by us due to a violation of our Terms of Use (including but not limited to account sharing, creating duplicate accounts, or distributing member-exclusive content), you will not be entitled to any refund for the remaining period of your subscription. Termination for cause is immediate and permanent, and no credit or proration will be issued.

If you believe your account was terminated in error, contact us at [email protected] within 14 days of termination. We will review the matter and respond within a reasonable time, but we are not obligated to restore access or issue a refund absent a confirmed error on our part.

9. Modifications to This Policy

We may update this Policy at any time by posting a revised version with a new effective date. For material changes, we will provide at least 30 days' advance notice by email or in-app notification. Your continued use of the Service after the updated Policy takes effect constitutes your acceptance of the changes. If you do not agree, you must cancel your subscription before the effective date.

10. Contact Us

For all billing questions, refund requests, or cancellation assistance, please contact us:

Email: [email protected]

Subject Line: "Billing Question" or "Refund Request" or "Cancel Subscription"

Include: the email address on your account, the date and amount of the charge in question, and a brief description of your request.

Response Time: We aim to respond to all billing inquiries within 2 business days.

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